Orders & Returns

Returns Policy


Products must be returned in new condition, in their original packaging, unopened, and unused within 30 days of original purchase date.  In certain circumstances, and at the sole discretion of Standard Dose, opened products may be eligible for store credit. Standard Dose monitors return activity for abuse and fraudulent behavior and reserves the right to deny returns or exchanges at any point. At this time, replacement orders are not eligible for return or refund.
Your first return is free of charge. For any subsequent returns, the cost of the prepaid label provided to you will be deducted from your refund. Tier 2 and Tier 3 members of our loyalty program, The Space, receive free return shipping during the calendar year of eligibility

StandardDose.com Purchases

All returns must be mailed with the shipping label provided. Please note that any returns sent with a shipping label not generated by Standard Dose will result in a forfeited refund. The return label provided must be used within 10 days of receipt or 30 days of order delivery (whichever is later). Any returns sent after this window will result in a forfeited refund.  

We regret we are unable to refund your original shipping charges, unless the return was a result of our error. Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

You will receive your eligible refund to the original payment method. Under no circumstances will a refund be issued to an alternate account or payment method.

Please be sure to request a receipt when dropping your parcel off at USPS.

This will be needed in case your return parcel is lost in transit. 

StandardDose.com Return Procedures

Returns by Mail

♦Contact us with your name and order number and let us know you’d like to make a return. Please be sure that you have read and understood our return policy before initiating your return. If you have any questions or need clarification, please note that in your returns inquiry. 

♦ Package your return item in the manufacturer's product box and Standard Dose packaging (if possible).

Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.

♦ Print the provided return label we sent to your email and mail your return via United States Postal Service. 

♦ You will receive an email confirmation when your return is processed.

Returns are mailed to:

Standard Dose

500 Bic Drive, Building 2 Suite 1,

Milford, CT, 06461,

United States

Return shipments can be tracked with the tracking number on your return label and we will notify you via e-mail once your return has been processed. If you have any questions about your return, please contact our customer service team.

StandardDose.com Returns to Store Location

You may visit our store to return an item purchased from StandardDose.com within 30 days of purchase. Please note that returns made to the store location must be hand-delivered and cannot be mailed.

♦ Please bring your original order confirmation email with you (in print or on your mobile device) as well as the credit card you used to place your order. If you do not have the credit card used to place the order, please bring a valid photo ID.

Gift Returns

If you are returning a gift from Standard Dose and would like to avoid refunding the purchaser, please contact us to facilitate your gift return and we will happily issue you a store credit for the full purchase price.

For additional questions about our return policy, please email support@standarddose.com

We offer free standard shipping on all orders over $40 within the United States.

For orders under $40, shipping cost will depend on your location and the weight of your items. Once you’re ready to make your purchase, you can input your address and see the cost to ship your order. We also offer expedited shipping, just be sure to select that option to see accurate pricing.

Shipping on subscription orders is free regardless of order total.

Your order will typically be processed in 2-3 business days, for available product. For items that are currently backordered a member of the Standard Dose team will contact you. All backordered products will ship within 1-2 business days once it becomes available.

Orders placed with 2-day shipping with be fulfilled within 1 business day.

If placed after 5pm on Friday, the order will be fulfilled the following Monday. 

You can access your account and manage your subscription by clicking "My Account" in the top right corner of our site. If you checked out without creating an account, then go to "Create an Account" under the login information fields. Create an account using the email you originally used to check out, then you will be able to access your subscription information.

Standard Dose requires signature upon delivery for shipments over a certain order value to ensure your parcel does not get lost or stolen.

At this time we only ship within the United States.

You will receive an email with tracking information. Or contact us at contact@standarddose.com

Our expert customer experience team is always happy to help! 

Please contact us and we'll get back to you as soon as possible. Typically within 1 business day.

Select tech products come with a warranty from the brand. Please reach out to contact@standarddose.com for more details should you need to redeem your warranty.

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