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Orders and Payment
What forms of payment do you accept?
We accept credit and debit cards, including Visa, MasterCard, American Express, and Discover.
Can I make changes to an order I've already placed?
Once an item is prepared for shipment or if an item has already been shipped, we are unable to make any changes to your order. Prior to this, we are able to update your desired shipping address only. Please email firstname.lastname@example.org.
Can I update or cancel my order?
We're happy to update your order, whether to include a gift note, change your delivery address, add or remove an item, or cancel your order. We can only make changes before your order has shipped and, because the folks in our fulfillment center work quickly, this timeframe is a small one. If you'd like to update or cancel your order, please email email@example.com.
Do you offer free samples?
Tier 2 members of our rewards program, The Space, receive free samples with every order! Sign up for free today to earn points every time you shop and work your way toward Tier 2 status.
What does pre-order mean?
When an item is listed as pre-order, it means it isn't in stock, but we expect to receive inventory soon. You can still purchase the item now, but we won't be able to ship it until after the expected in-stock date listed on its product page. If you place an order that contains both pre-order and in-stock items, rest assured we will send the in-stock items within our regular shipping timelines. You'll then receive a separate package at a later date with your pre-order items.
Why do I keep receiving the same products?
If you continue to receive certain items on a recurring basis (like monthly, or every two months) you likely opted into a subscription for that product. This allows you to save 10% on every order, enjoy free shipping, and receive regular deliveries on your schedule.
How do I manage my subscriptions?
You can manage your subscriptions by logging into your account and selecting 'Subscriptions' from the menu items. If you don't already have an account, you can create a new one using the email address associated with your subscription.
How do I start a new subscription?
Visit your favorite product's page, select 'Subscribe & Save 10%', and choose your delivery frequency. Then simply add the product to your cart and checkout.
Can I add one-time purchase products to my subscription delivery?
Sure! Log into your account, select 'Subscriptions' from the menu items, then click ‘Add a Product’. From there you can search for products to add to your order. If you’d like to receive a product just once without starting a subscription, make sure to select the one-time purchase option on the left. We’ll then add it to the same delivery as your subscription items!
When will I receive my order?
Orders are typically processed within 2-3 business days for available products. Processing time varies for pre-order or temporarily out of stock items; please be sure to reference the product page for more information. Once stock becomes available, items will ship within 2-3 business days. Orders placed with 2-day shipping with be processed within 1 business day. If placed after 3pm on Friday, the order will be fulfilled the following week.
How can I get free shipping?
Orders of $40 or more automatically receive free standard shipping, and Tier 3 members of The Space receive free standard shipping on all orders.
How can I track my package?
You can find tracking information by logging into your account and selecting 'Order History' from the menu items. Alternatively, you can find tracking information in your shipping confirmation email. If you can't find this email, make sure to check your spam or junk folder!
Where do you ship?
At this moment, we only ship within the United States and to Armed Forces addresses (APO and FPO).
What do I do if my order arrived damaged?
We're sorry your order didn't arrive as expected! Please send your order number and a photo of the damaged item to firstname.lastname@example.org. Our support team will be in touch with next steps.
What do I do if I received an incorrect item?
Please send your order number and a photo of the incorrect item to email@example.com. Our support team will be in touch with next steps.
What is your return policy?
We accept returns within 30 days of original purchase unless otherwise noted on the item's product page. Please note that replacement orders are not eligible for return. All items must be returned in their original product packaging unopened, unused, and undamaged.
How do I make a return?
To start the return process, please email firstname.lastname@example.org and request a return label. When you receive the return label, fix it to the outside of the box and drop the package off at the pre-determined carrier (don't forget to request a receipt). Once the package arrives at our warehouse, your funds (the value of the item(s) returned and any tax applied) will typically be returned to the original form of payment within 5 business days, though this may vary depending on your banking institution.
Can I return a sale item?
Unfortunately, sale items are not eligible for return or exchange.
I've already opened my product. Can I exchange it?
In certain circumstances, and at the sole discretion of Standard Dose, opened products may be exchanged for store credit. Standard Dose monitors return activity for abuse and fraudulent behavior and reserves the right to deny returns or exchanges.
How do I return a gift I've received?
We're sorry you didn't love your gift! If the item was shipped directly to you, please send an email with your full name to email@example.com. If the item wasn't shipped to your home, please send an email to firstname.lastname@example.org and include the gift giver's full name and email address.
Can I have my shipping cost refunded?
Sorry, shipping charges are non-refundable.
When can I expect my refund?
Please allow two weeks for your return to be processed. We'll send you an email once this is complete. It may take your financial institution 3-5 business days to reflect this transaction.
Can I add a gift message to my order?
Of course! You can easily add a gift message to your order at checkout. If you've already placed an order but it hasn't shipped yet, we may still be able to include a gift message. Please email email@example.com.
How can I purchase and send a digital gift card?
Digital gift cards can be purchased here and, after checkout, will be sent straight to the giftee's email address.
Why hasn't my giftee received their digital gift card?
If your giftee hasn't received their digital gift card (and they've checked their spam or junk folder!) please email firstname.lastname@example.org with the order number and their email address.
Do digital gift cards expire?
Standard Dose digital gift cards do not expire.
I lost my gift card! Can you look up my gift card number?
Please email email@example.com with your full name and the email address, and we will do our best to track down your gift card.
What is The Space?
We're glad you asked! The Space is our exclusive loyalty program where you can earn points every time you shop, gain access to special promotions, and enjoy many more rewards. Plus it's 100% free to join. Click here to learn more.
How do I sign into my account?
You can log into your existing account or create a new one here.
I forgot my password. What can I do?
Select 'Forgot Password' on the login page and check your email for the reset instructions - be sure to check your spam or junk folder! If you still need help, please email firstname.lastname@example.org
What happens to my loyalty points if I return items?
All points earned from that item will be deducted from your account. It’s possible you could have a negative point balance in your account after the refund is processed.
Will my points expire?
Your points do not expire!
Will my Tier status expire?
While points don't expire, your Tier status in The Space will reset annually on January 1 at 12:01 am Eastern Time.
I've shopped with you before but can't find my account or points. What should I do?
We can help with that! Please email email@example.com so we can look into this.
Do you offer any discount codes?
If you're new to Standard Dose, you can use the code WELCOME10 for 10% off your very first order. To gain access to future promotions and earn points that can be redeemed for discounts, join our loyalty program, The Space!
Can I enter more than one discount code at checkout?
Sorry, we can only accept one discount code per order. Discount codes can not be applied to orders containing subscriptions.
Can I redeem my loyalty points for discounts during sale periods?
Unfortunately, loyalty points can't be redeemed for discounts during sales periods or combined with any other discount, promotion, or subscription. However, you can still keep earning loyalty points during sales periods!
I shopped outside the sales period -- can I have the discount retroactively applied to my order?
To make shopping fair for everyone, sales promotions and discounts only apply to orders placed during the specified sales period. To stay in the loop on future sales, sign up for email and SMS updates!
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